The Broker Management section within the Manager Portal is where the lender can manage their broker list. The list is broken up into two segments - Verified and Unverified. Verified brokers are those that have been entered into the system and the lender has confirmed they are a valid broker. They may be approved or not. Unverified brokers are those that are not currently in the system but have submitted an application to the lender. The system will automatically place them in the unverified list and flag both the broker name in the application, and update the number count of the unverified list within Broker Management. This is a visual cue to the lender to let them know there is a broker that requires verification and approval.

Typically, when a lender is onboarded they will upload their list of active brokers in the verified section. As applications are received, the system will check the submitting broker(s) on the application against the list within the Broker Management section and indicate their verification status within the application. The system matches brokers by First Name, Last Name, & Email. If any of these data points do not match what is in Broker Management, the system will add this broker to the unverified list.

Brokers may also be added as stakeholders on an application manually during adjudication, but only if they are a verified broker and already entered into Broker Management. In this section, lenders can further manage their broker list by assigning risk scores, and can also indicate if a broker is approved or not.

You are able to search for brokers in either the Verified or Unverified list by using the search field. You are also able to sort each column in either ascending or descending order by clicking on the arrow that appears to the right of the column header when hovering there. When you sort the list, the arrow in the column of which you sorted will hold in place to indicate what your sort criteria was.

Note: The POS systems (Filogix, Finmo, & Velocity) push through agent’s license numbers on the initial creation (i.e. the first time the broker submits an application via the POS). FundMore stores their license number in our database but it is not visible in the UI. If an agent’s license number changes for any reason, the lender would need to request that FundMore update it in the database as after the initial creation, it will not automatically update even if updated in the POS system.

broker-management-1

Note: Broker approval is a manual process, and brokers do not need to be approved in order to be added to an application.

Broker Management can be found in the Manager Portal. To find it:

Navigate to the Manager Portal using the top menu.
In the Manager Portal, select Broker Management from the left sidebar.

Broker Management and System Permissions

Lenders can grant specific permissions to users who need to manage brokers within the system. This is achieved by assigning the "Manage Brokers in Manager Portal" permission to the relevant user roles. This feature is tailored for users who specifically handle broker management without requiring access to the entire Manager Portal.

In the user permissions setup, the "Manage System Configuration" permission grants unrestricted access to the Manager Portal. Conversely, the "Manage Brokers in Manager Portal" permission provides access solely to the Broker Management section, concealing other sections and the history logs.

For instance, if a Business Development Manager (BDM) solely needs to oversee Broker Management, you would activate the "Manage Brokers in Manager Portal" permission while ensuring "Manage System Configuration" remains disabled.

Below is an depiction of the Manager Portal interface for a user restricted to Broker Management access:

Features & Functionality

Search box - Located on the top left of the section just below the top header ‘Broker Management’. In the search box, you are able to enter text/keywords related to the previously created brokers. All Brokers with the search criteria will appear in a list below.

Add a New Broker Button - Enables you to create a new Broker. When selecting this button a new page will appear with fields to input data. The fields consist of: First Name, Last Name, Cell Phone, Email. Brokerage, Risk Score and an Approved checkbox.

Verified/Unverified Buttons - These buttons or tabs list the brokers that are either verified or unverified. When selecting the verified button, it will show the verified Brokers in the list below. When selecting the unverified button, it will show the unverified Brokers. Note that the orange circle on the top right of the unverified button indicates the number of unverified brokers and acts as a prompt to let you know there are brokers in the unverified list that require attention.

Broker List Headers - Columns in both the Verified and Unverified lists can be sorted by ascending or descending order by clicking on the arrow to the right of the heading title. When the arrow is facing upwards the list is sorted in ascending order. When it is facing downwards, the list is sorted in descending order. When you sort the list, the arrow in the column of which you sorted will hold in place to indicate what your sort criteria was.

First Name - The first name of the broker.

Last Name - The last name of the broker.

Cell phone - The cell phone number of the broker.

Email - The email contact of the broker.

License Number - The license number of the broker.

Brokerage - The brokerage which the broker works for.

Risk Score - The risk score of the broker. This is a rating functionality completely at the discretion of the lender and is for informational purposes only. It will not impact the workflow of applications. Values range from 0 - 5 with 0 being the least risk and 5 representing the most risk. The risk score is only visible within the Manager Portal and is not visible within applications in the pipeline. If you do not wish to use this functionality, simply assign all brokers with the same score i.e., 0.

This functionality was built with the original intention that lenders would use this as a scoring mechanism when they needed to indicate a mark against a broker for whatever reason. Brokers would start out with a risk score of 0 and for each “incident” the risk score would be increased until the maximum of 5 was reached at which time they would most likely cut the broker off.

Approved Checkbox - This checkbox is to be selected if the broker meets the requirements of approval by the lender. If it is not checked, it means this broker does not meet the requirements or has not been reviewed based on the approval requirements.

Ellipsis - Clicking on the ellipsis opens up the option to delete a broker.

Scroll Bars - Located at the bottom of the list of brokers and to the far right of the screen. Use these to scroll horizontally or vertically to see what does not fit on the page.

Items Per Page -Depending on your list, you may have more than one page of brokers. To navigate through pages use the ‘Items per page’ navigation at the bottom right hand side of your screen. With this functionality you can indicate how many items per page you would like to see - 10, 15, 25, 50, or 100. You can also see how many pages there are and scroll forwards and backwards through the pages.

broker-management-2

Adding a Broker

To add a broker:

Click the Add a New Broker button.
Enter the relevant information about the broker such as First Name, Last Name, Cell Phone, Email Address, Brokerage Name, and Risk Score (from 0 to 5). Following these fields is the ‘Approval’ checkbox. When adding a new broker, marking them as approved is optional.
Once all fields are completed, select the “Create Broker” button.

Brokers added manually can only be added to the Verified section. The Unverified section is automatically populated with the details for any new broker who submits an application via a POS system.

Approving a Broker

Note: You can only Approve a broker if all fields are completed (with the exception of risk score). If there is missing information you will get an error message when trying to approve.

To approve a broker:

Navigate to the list of brokers, which includes both verified and unverified ones.
Locate the specific broker you intend to approve.
In the corresponding row, locate the checkbox situated under the column labeled “Approved”.
Click on this checkbox to mark it as selected. After this, the broker becomes approved.

Note: Approving a broker in the unverified list does not automatically move them to verified.

Verifying A Broker

Picture2-2

Individual Verification

To verify an individual broker:

Click on the ‘Unverified’ button.
On the left-hand side of the broker’s name, locate and select the checkbox. This action will activate the ‘Verify’ button, allowing you to proceed.
Alternatively, you can access the verification option by clicking on the inline ellipsis for the broker you wish to verify, and selecting the ‘Verify’ option.

Bulk Verification

broker-bulk-verfiy

To verify several brokers simultaneously:

Access the Unverified list by clicking the ‘Unverified’ button.
Locate the checkbox under the ‘Unverified’ column and mark it. This action will select all the brokers in the list.
Once the checkbox is selected, the ‘Verify’ button will become active for you to select.
Upon selecting the ‘Verify’ button, all selected brokers will automatically be transferred from the Unverified list to the Verified list.

As confirmation of successful verification, the orange flag by the Unverified button will disappear.

Note: Once a broker is verified, they cannot be moved back to unverified. You can verify a broker and not approve them. You are able to verify brokers without having all their information (full name, cell, email & brokerage) but you will not be able to approve them.

Deleting A Broker

You can delete brokers in both the verified and unverified lists. To delete individual brokers:

Locate the broker you intend to delete within the respective list.
On the far right-hand side of the row, click the inline ellipsis icon.
In the dropdown menu that appears, select the “Delete” option.

delete-broker

If you wish to delete all brokers at once:

Locate the checkbox under the “Unverified” column in the Unverified list.
Click on the checkbox to select all brokers within the list. This action will activate the “Verify” button for selection.
Click on the inline ellipsis to the right of the “Verify” button.
Choose the “Delete” option from the dropdown menu that appears. All the brokers you have selected will be automatically deleted from the list.

As confirmation of successful deletion, the orange flag near the “Unverified” button will disappear.

Note: Mass deletion is available in the Unverified list only.

Ingested Brokers

New brokers not currently in the Broker Management list may submit applications to the lender. However, they will appear in the unverified list of brokers in Broker Management and are considered unapproved.

Editing Brokers

Broker details can be updated inline and the system will automatically save any updates made. You can edit brokers in both the Verified and Unverified lists.

Broker Verification: Best Practices

It should be noted that unverified brokers as well as verified but unapproved brokers may appear as stakeholders in your application. There are no hard stops in moving the file through the pipeline, and applications can be approved with brokers in these statuses. It would be prudent for the lender to set up tasks in the system to ensure users are checking broker statuses before approval.

Adding Brokers To Applications: Unverified Brokers & Application Orange Exclamation Warning

Brokers in the unverified list can not be added as stakeholders to existing applications. They will only appear on the application when the deal is submitted via POS. If this is the case, they will be flagged with an orange exclamation warning badge indicating there is an unverified broker in the application. The flags will appear beside the broker’s name in the Team List on the left hand side of the dashboard and in the Stakeholder’s Details widget. They will also be automatically listed in the Unverified Broker List within Broker Management in the Manager Portal.

Adding Brokers To Applications: Unapproved/Verified Brokers & Red Circle With Line Warning

Unapproved/Verified brokers can be added as stakeholders to an existing application but they will be flagged with a red circle with a line through it. This flag is a warning that this is an unapproved/verified broker. This flag will appear in the application beside the broker’s name in the Team list on the left hand side of the dashboard and in the Stakeholder’s Details widget.

Adding Brokers To Applications: Verified/Approved Brokers with Green Shield & White Checkmark

Brokers who are verified and approved are indicated with a green badge, these brokers may be added as stakeholders to existing applications. The flags will appear beside the broker’s name in the Team list on the left hand side of the dashboard and in the Stakeholder’s Details widget.

Broker Management

Product Feature Guide

Table of Contents

Introduction